WhatsApp-native support & ticketing — zero friction setup
Every Customer Issue Resolved on WhatsApp
One centralised number. Auto-assign tickets. OTP-verified closures. Track field agents. Run your entire support operation from the channel your customers already love.
Trusted by 5000+ businesses
Ticket auto-created after message
WhatsApp-native — no extra app
OTP ✓
Customer-verified closure every time
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Agents sharing one number
Why Bytepaper
Built for speed, clarity, and zero missed tickets
Everything your team needs without the learning curve. Onboard new agents in minutes, not weeks.
Core Features
Everything in one place. Nothing missed.
Designed around how service businesses actually work — not how enterprise software thinks they should.
Centralised WhatsApp Inbox
One number, unlimited conversations. Your whole team views and replies from a shared dashboard — customers always reach you.
Auto Ticket Creation
Every inbound message becomes a tracked ticket instantly. Unique IDs, timestamps, priority labels — all automatic.
How It Works
From first message to verified closure
No downloads, no portals, no email chains. Just WhatsApp — the channel customers open 30× a day.
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✅ Customer messages your number
Customer WhatsApps your Bytepaper number. A ticket is created instantly with a unique ID, category, and timestamp — no manual input.
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✅ Ticket routed to the right agent
Triggers, keywords, or department rules auto-assign the ticket. The agent gets a WhatsApp notification immediately.
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✅ Agent resolves with full context
Agent sees full conversation history, internal notes, and customer profile. Responds via dashboard — customer sees it on WhatsApp.
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✅ OTP sent — customer confirms
On resolution, Bytepaper sends the customer a 4-digit OTP. They reply to confirm. Ticket closes, record sealed.
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✅ Admin reviews & reports
Supervisors see every ticket's lifecycle — time to assign, time to resolve, SLA status — in the analytics dashboard.
Bot-Powered Support
Your 24/7 WhatsApp agent handles it automatically
The Bytepaper bot resolves routine tickets, qualifies leads, and escalates complex issues to human agents — seamlessly on WhatsApp.
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Instant FAQ Resolution
Bot handles repetitive questions — order status, service hours, pricing — without agent involvement.
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Smart Human Handoff
Complex issues escalated to live agents with full conversation context — customers never repeat themselves.
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Lead Capture Flows
Bot asks qualifying questions, captures name and need, then creates a lead ticket assigned to your sales team.
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Seamless Bot-to-Human
Agent joins the conversation mid-flow — invisible transition, no repeat, no friction for the customer.
WhatsApp Chatbot
Build trust through your verified WhatsApp presence
Customers see your brand — logo, name, verified checkmark — the moment they open chat. Professional from the first message.
Your WhatsApp number is a storefront. With Bytepaper, it looks professional from the first message — verified name, logo, description, and hours visible before a customer even types a word.
Unlike email, WhatsApp messages show your brand identity natively. No spam filters, no unread inbox — just your business, front and centre.
- Green Tick Business Verification support
- Custom brand templates for every automated message
- 98% open rate vs 18% for email
- Customers recognise and trust your number — no cold-call feeling
Support isn't just reactive Drive revenue too
Bytepaper turns your WhatsApp support number into a growth engine — capturing leads, upselling, and re-engaging dormant customers.
Admin & Reports
Complete visibility Zero blind spots
Managers see the full picture in real time — ticket load, agent performance, SLA health, and resolution speed on one dashboard.
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✅ Real-time ticket monitoring
See every open ticket, its age, assigned agent, and SLA status — live. No stale reports, no refresh needed.
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✅ Agent performance scorecard
Track tickets handled, response times, and resolution rates per agent. Identify coaching opportunities instantly.
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✅ SLA breach alerts
Supervisors get WhatsApp alerts the moment a ticket approaches SLA threshold — intervene before it's too late.
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✅ Exportable reports
Download weekly and monthly reports as CSV or PDF. Share with leadership or clients with one click.
Field Agent Management
Your field force, always in view
Technicians, delivery agents, on-ground staff — assign tasks, capture locations, track daily progress. All via WhatsApp.
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✅ Live GPS Location Sharing
Agents share location via WhatsApp. View all on one live map. No separate app or hardware needed.
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✅ Daily Task Assignment
Push task lists to agents each morning. They mark complete from WhatsApp — supervisors see live progress.
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✅ Check-In / Check-Out
Job-site timestamps with location pin — automatic logs, no manual reports, no disputes about arrival times.
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✅ Photo & Report Submission
Before/after photos sent on WhatsApp auto-attach to the ticket. Complete visual record, no portal login.
Why Businesses Choose Bytepaper Broadcast
Built for performance, reliability, and scale.
Mobile App
Work on the go Full power, any device
The Bytepaper app gives agents and supervisors complete ticket access from anywhere — no desktop required.
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✅ Instant push notifications
Agents notified the second a ticket is assigned. Supervisors alerted on SLA breaches in real time.
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✅ One-tap location share
Field agents share GPS with one tap — no separate tracking app, just WhatsApp and Bytepaper.
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✅ Full ticket management
View, reply, assign, and close tickets on mobile. Leave notes, attach photos, and update status on the go.
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✅ Live admin dashboard
Supervisors see real-time ticket stats, agent locations, and SLA health — from the app, not just desktop.
Integrations
Connects with tools your team already uses
Bytepaper sits on top of your existing stack. Tickets, contacts, and data flow both ways — no rip-and-replace.
Hear what our customers say
Ready to transform support on WhatsApp?
Set up in under 30 minutes. No technical team. No credit card.
